Report a station fault

Station not charging, not lit or damaged? Let us know. Just pick the station and describe what is happening. Leave your contact details only if you'd like us to get back to you.

Website

1Where is the station

Search for a station

We search the public Powerbox stations.

2What is wrong

What doesn't work (you can pick more than one)

The station is not lit, no power (the “Powered” light is off)The cable is plugged in but the bike doesn't charge (blue light off)A charging cable is missing or damagedThe station or sockets are physically damagedThe 230 V socket doesn't workThe station can't be controlled in Powerbox.cloudSomething else

Description *

Photos (optional, up to 3)

Add a photo

3Who is reporting (optional)

I am

Visitor / cyclistStation operatorTechnician / installerOther

Fill in if you'd like us to get back to you.

Name

Phone

By sending, you agree to the processing of your data to handle the report.

Before you report

Check the circuit breakers in the station and in the building's switchboard.
For stations with Powerbox.cloud, try restarting the station in the app.
A photo of the lights or the damage helps us a lot.

Urgent help

Powerbox.cloud and technical support: +420 777 797 230

Safe e-bike charging for business, property, tourism and towns.

Solutions

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Station map
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Information

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References
News

Contact

info@powerbox.one
+420 777 797 009
For manufacturers & partners
Report a station fault
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