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Effective from 10 November 2026

Privacy policy

What personal data we process when you visit our website, write to us, report a station fault or receive an e-mail from us, what we use it for and what your rights are.

Who processes your data

The controller is POWERBOX s.r.o., company ID 14130076, registered office K letišti 1151/2, Ruzyně, 161 00 Prague 6, Czech Republic, registered at the Municipal Court in Prague, section C, file 360633.

For questions about your personal data or to exercise your rights, write to info@powerbox.one or to our registered office.

Website forms

When you write to us through a form (enquiry, question, partnership), we process what you fill in: name, e-mail, phone, country if asked, topic and message. We also record the page you wrote from, the language, the time and your IP address.

  • Our team receives the message by e-mail.
  • We store it in our CRM (our system for contacts and sales conversations). If your e-mail is already there, we only add a note with your message to the contact. If not, we create a new contact and link it to a company or organisation based on the domain of your work e-mail.
  • Partnership enquiries get an automatic e-mail with general information about working with us.

We use this data to answer you, prepare an offer and follow up. The legal basis is steps taken at your request before entering into a contract and our legitimate interest in looking after customers and prospects.

Station fault reports

The fault report form processes the selected station or a description of the place, the type and description of the fault, the location (only if you enter it or allow it in your browser), up to three photos and, optionally, your name, e-mail, phone and role (for example operator or user of the station). We strip metadata, including GPS location, from the photos.

Our technicians receive the report by e-mail and it is stored in the CRM. If you give your e-mail, we link the report to your contact so we can get back to you. The legal basis is our legitimate interest in operating and repairing the station network.

Visitor statistics

We measure visits with our own installation of Matomo on our server in the Czech Republic (analytics.powerbox.one). We don't share the data with anyone and don't use it for advertising.

We record the pages you view and when, where you came from (referring page and campaign parameters in the address such as utm_source), clicks on the phone number, e-mail or meeting booking, form submissions, device, browser and language, the approximate location derived from your IP address and the full IP address.

From the IP address we also determine the network you connect from. If it belongs to a company or public body in our CRM, we note on that organisation that someone from its network visited the website.

Both the server and a script in your browser record the visit, so visits without JavaScript are counted too. Automated visits (search engines and other bots) are kept separately.

The purpose is running and securing the website, statistics, improving content and evaluating campaigns. The legal basis is our legitimate interest. You can object to this at info@powerbox.one.

Links to the website in our e-mails contain a code for your contact and the campaign (the pb and pbk parameters in the address). When you click such a link, we know that a contact from our database visited the website, and we record the number and dates of visits, the source, the pages viewed and the forms sent on your contact in the CRM. The code is signed, so it can't be guessed or forged.

We link visits in the same way when you fill in a form on the website, including earlier visits from the same browser.

This tells our sales team what you are interested in, so they don't have to ask again. The legal basis is our legitimate interest. If you don't want this, write to us. You can also open the website without the parameters in the address and clear the site's cookies and data in your browser.

Cookies and browser storage

The website stores in your browser only what our own statistics need and your choice in the information bar. It uses no advertising or third-party cookies.

  • _pbv – visitor identifier, set by the server, kept for 13 months.
  • _pbs_id, _pbs_ses, _pbs_ref – Matomo cookies: visitor (13 months), current visit (30 minutes) and source of the visit (6 months).
  • pb_uid, pb_cmp – contact and campaign code from an e-mail link or a form (browser storage).
  • pb_visit, pb_pv – counting pages within one visit (browser storage).
  • pb_consent, pb_consent_at – your choice in the information bar and when you made it (browser storage).

On your first visit you'll see a bar about our statistics. The measurement described above runs regardless of your choice. Consent only applies to measurement and advertising tools of partners. There are none on the website yet. If we add any, they will load only with your consent and we will list them here.

You can change your choice at any time with the “Consent settings” link in the footer.

Map, meetings and social media

  • The station map uses map tiles from Mapy.com by Seznam.cz, a.s. When the map is shown, your browser downloads map images from their servers, which therefore see your IP address.
  • The website uses your device location only after you allow it in the browser: on the map to show your surroundings (we don't store it) and in the fault form as the place of the fault.
  • Meeting booking (“Book a meeting”) runs in Google Calendar. Google processes what you enter there.
  • The Facebook link is a plain link. The website loads no code from Facebook or other social networks.

E-mail outreach

We contact municipalities, associations of municipalities, local action groups, companies and operators of accommodation, campsites and restaurants by e-mail with an offer of charging stations. We get work contacts from public sources (organisations' websites and public registers), trade fair catalogues and previous correspondence.

We store the name, position, work e-mail and phone, organisation, contact source and correspondence history. The legal basis is our legitimate interest in offering our products to the organisations they are made for. You can decline further messages at any time by replying to the e-mail. We will then not contact you again and keep only a note in the CRM that you don't wish to be contacted.

The CRM and staff access

We run the CRM (the open-source system Twenty) ourselves on our own server in the Czech Republic. Only authorised Powerbox staff and contractors have access. They sign in with their work Google account, so Google learns that they signed in but receives no data from the CRM.

Who receives the data

  • Váš-hosting (vas-hosting.cz) – operator of the server in the Czech Republic that runs the website, statistics and CRM.
  • Google – company e-mail (Google Workspace), the meeting booking calendar and staff sign-in to the CRM. Google may process some data in the USA under the EU–US Data Privacy Framework or standard contractual clauses.
  • Seznam.cz, a.s. – map tiles (IP address when the map is shown).
  • Authorities and courts where the law requires it.

We don't sell personal data or pass it on for advertising. We make no automated decisions about you.

How long we keep data

  • Contacts, form messages and fault reports in the CRM: for the duration of talks and cooperation and then no more than 3 years after the last contact, unless the law (for example accounting rules) requires longer.
  • Visitor statistics: no more than 25 months.
  • Technical records protecting forms against spam: only as long as needed to protect the website.
  • If you object to being contacted, we keep only a note that we must not contact you.

Your rights

You have the right to access your data, to have it corrected or erased, to restrict processing and to data portability. You can object to processing based on legitimate interest. We always comply with an objection to being contacted with offers.

Write to info@powerbox.one. We will reply within one month.

If you believe we handle your data unlawfully, you can lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů, uoou.gov.cz) or with the data protection authority in your country.

Changes to this policy

When we change how we handle data (for example by adding a partner tool), we will update this page and the date at the top.